Returns & Shipping

RETURN
Collection pieces are accepted within 10 days of receipt and are subject to a 15% restocking fee. Please note all pieces must be unworn and in new conditions. Returns are subject to JPX decision and can refuse a return for any given reason. Returns are not accepted for any collection piece that has been personalized, Bespoke or Atelier pieces. 
For any questions of concerns please contact create@jeanpaulxavier.com and a member of our team will connect with you as soon as possible. 

SHIPPING
Each piece is thoughtfully gift wrapped in a jewelry pouch, branded gift box and ribbon. When an order is ready to be shipped, a member of our team will connect via preffered contact method to schedule an appropriate delivery. Please note a signature is required for all deliveries and do not ship to PO boxes. It is the clients responsibility to cover shipping and receiving costs for any repairs, returns, cleaning, inspections. UPS Express 2 Day Air is the method of shipping used JPX Jewelry. 

How do I get started on ordering a piece?

First, we’d like to gain a sense of your vision. Are there pieces we’ve designed in the past that you’ve loved? Which settings, stone colors, types, and cuts do you prefer? The more detailed your vision board, the better!

We provide an initial consult estimate, however, once we have a clear design direction, alongside sourcing stones for this piece, the Jean Paul Xavier team will provide you with more detailed price ranges.

How long does production take?

Our production timeline varies on the project and
intricacy of the piece. There are four distinct experiences that Jean Paul
Xavier offers.

Atelier 4 – 9 months.

Bespoke Engagement 3 –6 months.

Bespoke varies on the project at hand.

Collection 4 – 8 weeks.

Can I visit the office in person?
Do you also work virtually?

If you are local to NYC or visiting, we would love to set up an appointment to discuss designs
and show you the stones in our Flatiron office. If not, a virtual consultation is just as comprehensive, where we would discuss concept ideas, present stone options and answer any and all questions you have.
 

What happens if I have an existing
piece and I would like to have the stone reset?

 

We love working with clients to reset existing stones
into a beautiful heirloom piece.

To begin, send us clear images of the existing piece
along with any information that you have (certificates for stones and
appraisals). As with our bespoke process, we will work with you to gain a sense
of your preferences (settings, stone types, colors, and cut), then provide you
with starting price ranges. The more detailed your vision board, the
better! 

We are also happy
to source additional stones for your custom piece (i.e., side stones for a
ring).In that case, we would either show you color samples or the actual stones
for your approval. 

What happens once the stones are
selected?

If this is a true
custom piece (a design we don’t already have a model of), Jean Paul Xavier will
hand-sketch the design and a final price will be given for your piece for your
approval. Please note that we will ensure the stones in your curated selection
are based on quality and market value.

 

We purchase our precious metal from one of the worlds
greenest refiners, based in Virginia, USA. Our diamonds are sourced from
Australia, Botswana, Canada, Namibia, Russia and South Africa. All our sources
use the Kimberley Process, a world movement committed to eradicating Conflict
Diamonds from the global supply chain. Each Atelier order requires Jean Paul
Xavier to sketch the piece himself before a wax model is made to your
specifications.

Occasionally,
pieces do not pass a watchful QC process. In that case, we would remake it
entirely.